Last updated: January 1, 2026
MogoPlay ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights when you use our Service at https://mogoplay.com.
1. Information We Collect
1.1 Information You Provide
- Account information: Name, email address, phone number
- Payment information: Billing details processed via our secure payment provider. We do not store full card numbers.
- Support communications: Messages sent to [email protected]
1.2 Information Collected Automatically
- Usage data: Pages visited, features used, session duration
- Device information: Device type, OS, app version (IBO Player)
- IP address: For region detection and fraud prevention
- Cookies: Session cookies for authentication; analytics cookies for improvement
2. How We Use Your Information
- Deliver and manage your subscription
- Process payments and send receipts
- Provide customer support
- Improve the Service
- Send service communications (not marketing)
- Prevent fraud and abuse
- Comply with Canadian legal obligations
We do not sell, rent, or trade your personal data to third parties.
3. Data Sharing
We share data only with: payment processors, infrastructure providers (under data processing agreements), and legal authorities when required by Canadian law.
4. Data Retention
| Data Type | Retention |
|---|---|
| Account data | Subscription duration + 90 days |
| Payment records | 7 years (tax compliance) |
| Support tickets | 2 years from resolution |
| Usage/log data | 90 days rolling |
5. Cookies
We use essential cookies (login sessions) and analytics cookies (service improvement). No advertising cookies. Opt out via browser settings.
6. Your Rights
Under applicable Canadian law, you may: access, correct, delete, restrict, or port your data. Contact [email protected] to exercise rights. Response within 30 days.
7. Data Security
We use TLS/SSL encryption, encrypted storage, access controls, and regular security reviews.
8. Children's Privacy
The Service is not directed at children under 13. We do not knowingly collect data from minors.
9. Changes
Updates posted at https://mogoplay.com/privacy.html with revised date.
10. Contact
Email: [email protected]
Website: https://mogoplay.com